111be Responsible Gaming

Overview

Gambling Should Always Be Fun

At 111be, we believe gambling is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Cricket betting on BPL and T20 World Cup matches, live casino tables, and slots are all exciting experiences. But they remain positive only when played responsibly, within your means, and as one activity among many in a well-balanced life. Our responsible gaming programme exists because we take that duty of care seriously, for every player on our platform.

Whether you are a casual player placing an occasional bet on Bangladesh Tigers or a regular casino user, the tools and guidance on this page are here for you. We encourage every 111be player to review these resources and to use our tools proactively — before any issue develops, not only after a problem has taken hold.

Core Principles

111be's 6 Pillars of Responsible Play

Tools Available

Responsible Gaming Tools at 111be

All of the following tools are accessible directly through your 111be account settings under Responsible Gaming. You do not need to contact support to activate most of them — though our team is always ready to guide you through the process or apply a restriction on your behalf if you prefer.

Warning Signs

How to Recognise a Gambling Problem

Problem gambling can develop gradually and is often difficult to spot from the inside. The warning signs below are commonly reported by people who have experienced gambling harm. If several of them feel familiar, it is worth taking an honest look at your relationship with gambling.

• Gambling with money set aside for essential expenses such as rent, food, or utility bills.
• Borrowing money from friends, family, or lenders specifically to fund gambling sessions.
• Feeling restless, irritable, or anxious when not gambling or when attempting to cut down.
• Chasing losses — continuing to play after losing in an attempt to recover money already spent.
• Lying to family members or friends about how much time or money is spent on gambling.
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling.
• Using gambling as a primary escape from stress, anxiety, loneliness, or other emotional difficulties.

Remember: recognising the signs is the first and most important step. Nobody is immune to developing a gambling problem, regardless of experience, income, or background. At 111be we treat every request for help with equal seriousness and complete confidentiality.

Healthy Play

Tips for Keeping Gambling Fun and Controlled

The following practical guidelines are recommended for all 111be players regardless of how often you play or how much you typically spend. Following these habits consistently makes problem gambling significantly less likely.

• Set a firm budget before you start and stick to it. Treat your gambling money like a cinema ticket — money spent on entertainment, not an investment you expect to recover.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol. Impaired emotional states lead to decisions you would not normally make.
• Accept losses as the cost of entertainment. Never chase a loss. Once you reach your session budget, close the app and step away — no session can be salvaged by further play.
• Take regular breaks. Step away from the screen every 30 to 60 minutes. Stretch, drink water, and return only when you feel refreshed and clear-headed.
• Keep gambling as one leisure activity among many. Maintain other interests — watching cricket, spending time with family, outdoor activities — so gambling never becomes your only source of enjoyment.
• Use the 111be responsible gaming tools available to you. Set deposit limits and session reminders before you start playing, not after you feel you have overspent. Proactive use of these tools is a sign of strength, not weakness.
• Talk openly about gambling with trusted friends or family. When people close to you know about your hobby, it is easier for them to notice changes in your behaviour and harder for problematic patterns to develop unseen.

Age Policy

111be's Strict 21+ Age Policy

111be operates an uncompromising 21+ age policy across every aspect of the platform. Players must be at least 21 years old to register an account, make a deposit, place a bet, or claim any bonus or promotion. This restriction is non-negotiable and applies to all players in Bangladesh regardless of where they access the platform from.

During registration you must confirm you are 21 or older. 111be reserves the right to request age verification documents — such as a National ID card, passport, or birth certificate — at any point. If satisfactory documents are not provided within a reasonable timeframe, access to the account will be suspended. Any account found to be held by a person under 21 will be closed immediately and any remaining funds handled in accordance with our Terms and Conditions.

Getting Help

How to Activate Tools or Request Assistance

To set a deposit limit, session reminder, or cooling-off period, log in to your 111be account and navigate to Account Settings, then Responsible Gaming. All tools are available from a single settings screen and most take effect within seconds of being applied.

To request self-exclusion, use the account settings screen or contact 111be support directly. If you contact support, the exclusion will be applied within one business day. During that window we strongly advise you to stop playing voluntarily. If you feel you cannot do so, log out of the platform immediately and close the app until your exclusion is confirmed.

If you are unsure which tool is right for your situation, our support team is trained to help you assess your options without judgement. All responsible gaming conversations are strictly confidential. Simply reach out and tell us what you are experiencing — we will help you find the right path forward.

Support

Contact 111be About a Gambling Concern

If you are worried about your own gambling or that of someone close to you, please do not wait for a crisis. The earlier you reach out, the more options are available. The 111be support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.

When contacting support about a gambling concern, you do not need to share detailed financial information or provide a lengthy explanation. Simply stating that you are concerned about your gambling and would like help is enough to start the conversation. We will take it from there.

Our Commitment

111be's Long-Term Commitment to Player Welfare

Responsible gaming is not a checkbox for 111be — it is a core part of how we operate. A platform that genuinely cares about its players is one those players can trust over the long term. We would rather have a smaller community of happy, safe, long-term players across Bangladesh than a larger group who end up harmed by their experience with us. That priority shapes every decision we make about tools, age verification, and player communication.

We continuously review and improve our responsible gaming programme. We monitor anonymised aggregate patterns in player activity to identify trends that may indicate elevated risk, and we use those insights to improve our tools and outreach. We also update this page regularly to reflect the current state of our programme.

If you have suggestions for how 111be can improve its responsible gaming programme, we genuinely want to hear them. Player feedback is always welcomed — including feedback about areas where we can do better. Contact us at the support email shown in the footer and mark your message as Responsible Gaming Feedback. We read every message.